Returns & Exchanges Policy

At Suhaag by Seerat, every outfit is thoughtfully made to order, often customised to your individual measurements and preferences. We encourage you to review all product details carefully before placing your order.

Made-to-Order Clothing

As our clothing is made specifically for each customer, we generally do not accept returns or exchanges for change of mind, incorrect size selection or changes in personal preference.

Please ensure that all measurements and customisation details are accurate before submitting them.

Cancellations and Changes

If you need to make changes to your order, please contact us as soon as possible.

We'll do our best to accommodate requests before production begins. Once production has commenced, changes or cancellations may not be possible.

Jewellery

For hygiene and product-care reasons, we generally do not accept change-of-mind returns on jewellery.

This does not affect your rights if an item is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or materially different from what you ordered, please contact us with your order number, a description of the issue and photographs where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer laws. Depending on the circumstances, this may include a repair, replacement or refund.

Return Shipping

Where a return is required because of a fault or error for which we are responsible, we will arrange or cover reasonable return shipping costs as required by applicable law.

For other approved returns, any applicable return shipping arrangements will be communicated before the item is sent back.

Your Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

For assistance with an order, please contact us through our website and include your order number.